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Quality area

Quality management software

The Quality area of AGE Suite brings together the modules for managing quality in the company: risks, audits, issue reporting, non-conformities and improvement. Together with the other areas of the suite, it supports a management system compliant with UNI EN ISO 9001.

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The AGE Suite Quality area on two tablets

Strengths of the Quality area

  • UNI EN ISO 9001 management system in a single software package
  • Audits and reports from tablets and smartphones too
  • Non-conformities linked to actions and improvement
  • Automatic deadline planner with alerts
  • Dashboards and reports ready for the management review
  • Multi-company and multilingual

How the area works

The continuous improvement cycle

  1. Plan

    The organisation’s risks and opportunities, with the ISO 31000 approach.

  2. Check

    Audits, site inspections and reports from the departments, from the app too.

  3. Correct

    Non-conformities and complaints, with cause analysis and corrective actions.

  4. Improve

    The improvement plan with objectives, actions and progress.

Continuous cycle · the results of each round are the starting point for the next one.

The modules

6 modules for the Quality area

Risk management

Business risks managed with the Enterprise Risk Management approach and ISO 31000.Go to moduleApp for iOS and Android

Audits

Audits and site inspections with customisable checklists, on tablets and smartphones too.Go to moduleApp for iOS and Android

Issue reporting

Reports collected quickly and easily, from the app too.Go to module

Continuous improvement

The improvement plan: objectives, actions and progress.Go to module

Non-conformities

Non-conformities, cause analysis and corrective actions.Go to module

Complaints and customer satisfaction

Customer complaints and measurement of customer satisfaction.Go to module

Highlights

Main features of the Quality area

Non-conformities

Manages non-conformities and all the resulting actions, from detection to closure.Go to module

Complaints and customer satisfaction

Manages customer complaints and measures customer satisfaction.Go to module

Mobile apps

Quality, in the field too

The Audits and Issue reporting modules can also be used on smartphones and tablets, connected to the software in real time. The apps work on Android and iOS.

AndroidiOSTablets and smartphones
  • AGE Suite AuditInspection visits and audits with customised checklists, with geolocation and attached photos, video and audio.
  • AGE Suite SegnalazioniSimple reports, including anonymous ones, sent in a few steps with photos, video and audio.

Frequently asked questions

The Quality area at a glance

Does AGE Suite support a UNI EN ISO 9001 management system?

Yes. The Quality area manages risks, audits, reports, non-conformities, complaints and the improvement plan, the typical processes of a UNI EN ISO 9001 management system.

Can audits be carried out on a tablet?

Yes. With the Audit app, checklists are filled in on the spot, on tablets and smartphones, with photos and notes.

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We’ll show you the Quality area of AGE Suite on your own processes.

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