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IntegrationsComplaints and customer satisfaction
The module lets you manage customer complaints and measure customer satisfaction.
The module in detail
What the Complaints and customer satisfaction module does
Complaint management collects, analyses and resolves the issues reported by customers, to improve products and services continuously. The module simplifies the whole process and measures customer satisfaction.
- Customer complaints, from logging to response
- Satisfaction surveys and indicators
- Link with non-conformities and the improvement plan
Highlights
Complaints and customer satisfaction in practice
Complaints and customer satisfaction
Manages customer complaints and measures customer satisfaction.
What you get
Why choose the Complaints and customer satisfaction module
Complaints handled
Every complaint has an owner, a response and a closure.
Satisfaction measured
Indicators that tell you how your customers see you.
Linked to improvement
Complaints and results feed into non-conformities and the improvement plan.
See also
Other modules in the Quality area
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